**Requirements:** * Partial or completed bachelor's degree in Communication, Marketing, Public Relations, Psychology, or related field. * Minimum of 6 months to 1 year of experience in customer service, social media, or community management. * Excellent writing, spelling, and written communication skills. * Knowledge of platforms such as Meta (Facebook, Instagram), TikTok, LinkedIn, and others as applicable. * Desired experience with social media management tools (Meta Business Suite, Hootsuite, Metricool, etc.). **Job Responsibilities:** * Design and implement social media content strategies. * Monitor and respond to comments, messages, and mentions on social media promptly and with tone appropriate to the brand. * Analyze the performance of posts and digital campaigns (reach, engagement, conversions, etc.). * Collaborate with design, marketing, and sales teams to align campaigns. * Manage editorial calendars and ensure consistent posting. * Identify digital trends, relevant hashtags, and content opportunities. * Monitor the brand's online reputation. * Support handling crises or negative comments on social media. * Route specific messages or cases to the appropriate department (sales, support, human resources, etc.) and follow up on their resolution. * Record frequent requests or recurring issues to suggest improvements in service or internal processes. Type of position: Full-time Salary: $8,000.00 - $12,000.00 per month Education: * Partial or ongoing bachelor's degree (Desirable) Experience: * Social media strategy: 1 year (Desirable) Work location: On-site job