Project Manager

Description

Summary: The Academy team seeks a highly organized and proactive Project Manager to support and manage a portfolio of training, eLearning, and certification initiatives. Highlights: 1. Manage a portfolio of training, eLearning, and certification initiatives 2. Serve as primary contact for customers and students, resolving issues as needed 3. Drive structure in a dynamic environment, identify risks and improvements **General Summary:** * The Academy team is seeking a highly organized and proactive **Project Manager** to support and manage a portfolio of training, eLearning, and certification initiatives. This role blends project management, operational execution, and customer\-facing coordination to ensure the high\-quality delivery of Academy programs while supporting the ongoing evolution of our learning platforms, tools, and processes. * The ideal candidate demonstrates strong ownership, excellent written and interpersonal communication skills, and the ability to manage complex, customer\-facing situations with professionalism and confidence. This individual is comfortable driving structure in a dynamic environment, takes initiative to identify risks and improvements, and collaborates effectively across geographically distributed teams. **Key Duties \& Responsibilities** * Manage and support eLearning and certification programs, ensuring accurate setup, tracking, execution, and reporting. * Serve as the primary point of contact for customers and students, ensuring clear alignment on training requirements, timelines, and objectives and resolving issues as needed. * Create, maintain, and manage project artifacts including schedules, trackers, status reports, and documentation. * Manage and validate data across multiple internal platforms and systems, ensuring accuracy, consistency, and completeness. * Maintain and administer website content and user access for training and certification platforms. * Manage small to medium\-sized projects or initiatives of moderate complexity, applying operational and subject\-matter knowledge to meet deadlines and deliverables. * Facilitate and/or lead planning, execution, and status discussions with internal stakeholders to drive alignment and progress. * Provide timely updates to project team members and leadership; proactively identify, communicate, and escalate risks or issues as needed. * Support the rollout, adoption, and continuous improvement of new tools, processes, and methodologies used by the Academy team. * Identify process improvement opportunities and contribute to increased operational efficiency and customer satisfaction **Minimum Qualifications:** * Bachelor's degree and 3\+ years of project management or related work experience. **Preferred Qualifications:** * Bachelor's or Master's degree in Business Administration/Management, Computer Science, or related field. * PMO, PMP, Agile Methodology, or Six Sigma Project Management Certification. * 5\+ years of project management experience or related work experience. * 1\+ year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). * 1\+ year of working with operating budgets, resources, and/or project financials. * 1\+ year of experience working with project management tools (e.g., Visio). * 1\+ year of experience working in a large matrixed organization.