**Position Objective:** Ensure that the company's active clients are properly served and that all assigned shipments are executed without exception. The Internal KAE is responsible for comprehensive operational follow-up for each client, supervising proper coordination among internal departments, anticipating potential deviations, and guaranteeing fulfillment of established commitments. **Main Responsibilities:** 1\. Management of existing accounts * Thoroughly understand each assigned client: routes, volumes, delivery times, commercial terms, operational history, and incidents. * Monitor and pressure involved internal departments (Operations, Logistics, Customer Service, Billing, etc.) to fulfill client agreements, ensuring shipments are scheduled and executed correctly. * Maintain full visibility of each account's status and react immediately to any deviation or failure to comply. 2\. Tracking and control * Ensure the Monitoring department performs its role correctly, verifying reports, timing, and deliveries are accurate and incidents are addressed promptly. * Follow up on open cases (delays, shortages, rejections, etc.), demanding progress and closure from internal responsible parties. * Maintain traceability of relevant events per client and generate internal compliance reports. 3\. Internal and external communication * Serve as the central point of contact for all matters related to the assigned client. * Maintain constant communication with internal teams and, when necessary, with the client, to prevent conflicts and ensure information flows correctly. * Report timely updates on changes, deviations, or situations requiring priority attention. 4\. Process improvement * Identify failures or bottlenecks in operations affecting customer service and propose corrective or preventive actions. * Support implementation of operational or interdepartmental communication improvements to enhance service levels. 5\. Reporting and metrics * Provide periodic reports on performance, incidents, and overall account performance. * Analyze data and propose concrete measures to improve efficiency or commitment fulfillment. 6\. Customer retention and satisfaction * Ensure active clients receive proper attention, their operations proceed smoothly, and they perceive reliable and professional management. * Follow up on commercial commitments and build trust based on results, not promises. **Job Requirements:** Education: Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, International Trade, or related field. Experience: 2 to 4 years in similar roles (account follow-up, operational coordination, logistics, or customer service). Technical knowledge: * Proficiency with tracking tools and CRM systems. * General knowledge of transportation, logistics, and route operations (Essential) · Proficiency in Microsoft Office (Excel, Outlook, PowerPoint). · Ability to interpret and analyze operational indicators. Personal skills: * Firmness in coordinating and enforcing compliance across departments. * Clear and effective communication. * Organization, order, and consistent follow-up. * Sense of urgency and results orientation. * Proactivity and sound judgment in problem-solving. * Ability to work under pressure. · **Sales and negotiation skills.** · Certification or knowledge in **continuous improvement methodologies (Six Sigma, Lean, etc.)** is desirable. Key Competencies: * Operational compliance and commitment. * Customer orientation. * Teamwork and cross-functional leadership. * Conflict resolution. * Analytical mindset and continuous improvement. Employment type: Full-time Salary: $16,000.00 - $18,000.00 per month Benefits: * Option for indefinite contract Work location: On-site position