Senior Engineer (Computer Systems)

Description

Position Summary: We are seeking a Senior L2/L3 Engineer for specialized technical support in enterprise storage and backup, with direct customer and vendor engagement in mission-critical environments. Key Highlights: 1. Specialized technical support for mission-critical environments 2. Resolution of critical hardware and software incidents 3. Job stability and enterprise infrastructure projects Description We are seeking a Senior L2/L3 Engineer with experience in enterprise storage and backup, to provide specialized technical support in mission-critical environments and direct engagement with customers and vendors. Responsibilities * Level 2 and 3 technical support for storage and backup. * Resolution of critical hardware and software incidents. * Case management and escalation to vendors. * Component replacement and firmware updates. * Technical documentation and SLA compliance. Requirements * Bachelor's degree in Computer Systems Engineering, IT, or related field (professional license required). * \+5 years of experience in storage and backup. * Experience with: * Tivoli Storage Manager / Networker * Unisphere, VNX, Data Domain * Data Protection Advisor, MyService360 * Windows, Linux, and Unix (advanced). * Intermediate English proficiency. * Willingness to travel. Schedule Monday to Friday, 8:30 AM to 6:30 PM. We Offer * Statutory benefits * Job stability * Enterprise infrastructure projects Employment Type: Full-time, Probationary period Contract Duration: 3 months Salary: $18,000\.00 \- $20,000\.00 per month Application Question(s): * Do you hold a professional license? Experience: * IT Support: 1 year (Desirable) License/Certification: * Federal Class A Driver's License (Desirable) Willingness to Travel: * 100% (Desirable) Work Location: On-site employment