Technical Service Engineer

Description

Job Summary: We are seeking a Technical Service Engineer for equipment installation, maintenance, repair, and training, with a focus on continuous improvement and customer service. Key Highlights: 1. Multifunctional role in equipment installation, maintenance, and repair. 2. Opportunity to propose improvements and coordinate technical service personnel. 3. Development of leadership and problem-solving skills. TECHNICAL SERVICE ENGINEER (Technical Profile) Education: Biomedical Engineering, Electronics Engineering, or related field. (Degree holder) Knowledge and/or Certifications: Knowledge of equipment diagnosis, maintenance, and repair (according to specialty). Desirable experience in customer service or technical sales. English proficiency: 80% (Valid VISA and passport) Experience: Two years of technical service experience. Willingness to travel. Compensation Plan (Subject to Distributor’s discretion): Competitive monthly salary Statutory benefits Commissions: 3% on sales before VAT Fuel and maintenance allowance based on kilometers traveled Essential Functions Equipment installation, maintenance, and repair. Customer training and post-sales technical support. Identification of commercial opportunities during site visits. Preparation of reports, documentation, and case follow-up. Professional representation before customers, suppliers, and authorities. Proposal of improvements to internal processes and service quality. Coordination of current technical service personnel to maximize their potential. On-site or remote fault diagnosis and resolution. Assistance with equipment loading, unloading, and handling when required. Monitoring proper equipment usage Skills: Challenging the status quo to foster a culture of continuous improvement and best practices. Making timely and appropriate decisions while ensuring others adhere to similar principles. Remaining resilient when others become pessimistic or discouraged, and delivering satisfactory and acceptable results in situations involving novelty and unpredictability. Being determined to focus on outcomes, and prepared to confront problems and conflicts—engaging with people regardless of their position or emotions—when those outcomes are at risk. Viewing problems as challenges, gathering relevant information, applying discipline to identify root causes, identifying and developing practical solutions, communicating conclusions, and implementing corrective measures. Identifying errors, correcting omissions, and refining systems and procedures to ultimately improve quality and standards across all assigned tasks. Motivating one’s own performance level and that of others. Building confidence and being willing to soothe relationships, advise, and assist people. Being proactive and energetic in work, striving to get things done while simultaneously managing multiple tasks. On-site. Schedule: Monday–Friday, 8:30 AM–5:30 PM; Saturday, 8:30 AM–2:00 PM. -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 2 years of experience Languages: English Knowledge: Problem solving, Loading/unloading of goods, Maintenance, Equipment maintenance, Preventive maintenance, Technical service, Diagnostics, Biomedical engineering Willingness to travel: Yes Keywords: engineers, ingeniera, ing, engineer, service, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist