**A leading company in the Contact Center sector is seeking:** Quality Analyst (QA). Ensure quality (QA) in the operations area, monitoring and evaluating agent performance to guarantee compliance with campaign standards for customer satisfaction. **Requirements:** * Incomplete Bachelor’s degree. * Minimum 2 years’ experience in quality and call monitoring roles. * Experience in calibrations and validations within sales processes. * Experience managing teams and calibration methodologies. * Operational KPIs, Quality. **We offer:** * Salary: $10,000 net * Bonus: $1,200\. * Statutory benefits. * Additional benefits (Optical support, Gym support) Work location: **MB. Dr. Galvez** If interested, apply through this channel or send your CV to 55\.67\.66\.99\.54 to Ivette Ramirez. You’ll be part of a great team! Job type: Full-time, Indefinite term Salary: $10,000\.00 \- $11,000\.00 per month Benefits: * Free beverages * Option for indefinite-term contract * Referral program * Cafeteria service Workplace: On-site employment