**JOIN OUR TEAM AND TAKE YOUR TECHNOLOGICAL TALENT TO THE NEXT LEVEL!** ️ **Technical Support Trainee** **Location:** Mexico City \| Degree in Systems or related field \| **Supporting the bank’s technological operations** Are you passionate about technology and user support, and do you want to learn from an expert team in a dynamic and innovative environment? **This opportunity is for you!** **Who we are** We are a technology team committed to ensuring operational continuity and system efficiency across the bank. We work with modern tools, robust methodologies, and an approach that drives our talent’s professional growth. **Your mission** As a *Technical Support Trainee*, you will support the Technical Support Engineering team in resolving software and hardware incidents, ensuring internal users have functional and secure technological tools for their operations. **What you’ll do** Monitor the operational performance of the bank’s systems. Provide support for configuration, maintenance, and incident tracking. Deliver support for user onboarding, offboarding, and administration. Prepare equipment and manage its delivery to internal staff. Advise colleagues on the correct use of systems and applications. Assist in resolving sporadic issues and extraordinary IT events. **What we’re looking for in you** **Education:** Bachelor’s degree / Engineering degree or Technical program in Systems or related field (completed or in progress). **Experience:** Not required; students nearing graduation or recent graduates welcome. **Knowledge:** * Microsoft Office Suite * DOS operating system * Operating systems (Linux, Windows Server) * Active Directory **Languages:** Not required (intermediate English preferred). ️ **Key competencies:** * Responsibility * Proactivity * Teamwork * Results orientation * Empathy **What we offer you** Opportunity to learn and grow within the Technology team. Competitive compensation. Professional growth within the IT area. A collaborative environment focused on continuous improvement. **Work schedule:** Full-time (Mon–Fri) **If you’re passionate about technology and want to launch your career in an environment with real impact, this is your chance to begin your journey in Technical Support!** *At Covalto, we are proud to be a company where diversity, inclusion, and equal opportunity prevail—regardless of origin or background—because our employees are our top priority.*