Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Skills and Qualifications * At least 3 years of relevant IT Service Delivery experience with a multinational company, ideally with communications marketing • Excellent working knowledge of operating systems: Windows 11 and MacOS 13\+ in a corporate/enterprise environment • Excellent working knowledge of Microsoft 365 (OneDrive, Teams, SharePoint, Outlook, Word, PowerPoint, Excel) • Knowledge of Help desk tools for tracking issues and resolution • General networking and AV/Conferencing troubleshooting skills * Excellent verbal and written communication skills with attention to detail and organizational skills. Excellent customer service skills with a willing to learn, “can\-do” attitude • Strong professional and collaboration skills to work in a team environment • Ability to manage simultaneous tasks/issues/tickets • Be able to lift\-up to 55 lbs. / 25kg• Responsibilities and Expectations Provide 5\-Star Excellence in Customer Service and helpful attitude for employees at all levels • Act professionally and as a collaborative peer in the global team • Provide troubleshooting and maintenance on computer hardware and software for Windows and Mac operating systems • Provide advanced meeting room support, AV troubleshooting • Support and train users with standard software and applications such as Microsoft 365 (OneDrive, Teams, SharePoint, Outlook, Word, PowerPoint, Excel * Responsible for assigned help desk tickets, tracking resolution, and performing follow\-up functions to ensure customer satisfaction and SLA Resolution management * Stock control of spare equipment inventory * Warranty Repair, RMA \& recycling of disposed assets * Assist with hardware and software upgrades – ensuring "things just work.” * Ensure all communication and escalation processes are followed • Ensure regular check\-in and maintenance of your KPIs • Demonstrate behaviors consistent with Edelman’s values and Code of Ethics and Business Conduct * Participate in special assignments and projects as requested We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.