Junior NOC Operations Engineer

Description

Job Summary: Respond to network infrastructure events and incidents to ensure service continuity and quality for customers. Key Highlights: 1. Efficient operation of network event detection tools 2. Diagnosis and resolution of network infrastructure incidents 3. Ensuring service continuity through proactive maintenance **JOB MISSION** Respond to events and/or incidents arising in the company's network infrastructure that affect services offered to customers, ensuring timely resolution. **REQUIREMENTS** * Bachelor's degree / Engineering in Telecommunications, Electronics, or Computer Science * 1 year of network operations experience * Basic knowledge of telecommunications and IP networks * Desired: CCNA and ITIL certifications **RESPONSIBILITIES** * Understand and efficiently operate available tools for detecting network events or incidents affecting services, studying and learning each tool independently to support maintaining the service received by/with the customer * Detect and respond to events and/or incidents occurring in the network infrastructure that affect Megacable services, using monitoring tools applied per equipment type, to enable timely response before mass event/incident occurrence * Perform operational routines and maintenance using assigned proactive monitoring checklists to ensure infrastructure operation within established operational parameters * Monitor Maintenance Window execution processes using established validation criteria and rollback timeframes to ensure continuity of the service received by/with the customer * Generate event or incident tickets for issues not covered by existing automation, using the ticketing system to track and resolve the event or incident * Conduct initial diagnosis to determine causes of events or incidents, leveraging information and evidence from monitoring and analysis tools available for each involved device, enabling prompt attention and resolution * Assign priority levels to detected events or incidents according to the existing Priority Assignment Policy to ensure correct SLA implementation * Reassign event or incident tickets to the appropriate Resolution Groups using the ticketing system, based on the affected service Employment Type: Full-time Salary: Starting at $13,669.80 per month Benefits: * Employee discount * Life insurance * Grocery vouchers Application Question(s): * Do you have basic CCNA knowledge? * Have you worked with IP networks? Work Location: On-site employment