Operations Coordinator

Description

Operations Coordinator (Junior/Semi-Senior) Location: * Mode: In-person, Mexicaltzingo neighborhood * Schedule: Monday to Friday, 9:00–18:00 hrs.; Saturdays, 9:00–14:00 hrs. Position Objective We are seeking a professional with an Economics/Administration background to serve as the central hub of operations. The Operations Coordinator will be responsible for ensuring seamless unit sales processes—from initial customer contact through final unit delivery—while maintaining impeccable document control. Key Responsibilities: * Customer Service and Support: Serve as the first point of contact, resolving inquiries and providing clear information regarding unit status and processes. * Operational Coordination: Manage and coordinate all administrative tasks related to the sales cycle, including billing follow-up and unit delivery logistics. * Document Management: Creation, filing, and control of case files and administrative documentation to ensure timely revenue recognition. * Sales Support: Coordinate delivery of sold units, ensuring all administrative requirements are fulfilled accurately and on time. Profile and Required Skills We seek a professional with a solid foundation in economics/administration and the following essential soft skills: Mandatory Requirements: * Education: Completed bachelor’s degree or technical program in Economics/Administration or related fields. * Experience: Junior to Semi-Senior level (minimum 1–3 years in administrative or operational roles). * Tools: Proficiency in Microsoft Office suite (Excel, Word, PowerPoint). * Customer Focus: Strong orientation toward delivering positive experiences and effectively resolving issues. Key Soft Skills: * Organization: High capacity to manage multiple tasks and priorities simultaneously. * Sense of Urgency: Ability to handle critical tasks quickly and efficiently. * Effective Communication: Ability to interact clearly with customers and internal teams. * Teamwork and Adaptability. * Frustration Tolerance (for handling complex processes and customers). Additional Plus (Desirable): * Familiarity with Google Suite (Docs, Sheets, Drive). Responsibilities of an Operations Coordinator: Administrative process tracking, Information and documentation handling, Sales follow-up and customer retention, Analytical ability to resolve conflicts, Communication skills, Attention to internal and external customers, Customer requirement tracking, Teamwork, Interaction with suppliers, Supplier payment follow-up, Operations tracking and control, Invoice validation on portals, Report generation, Sales process tracking, Billing and collections follow-up, Unit delivery coordination, Coordination and follow-up of billing processes for revenue recognition, Passion for customer service. Requirements: Proactivity, strong organizational abilities and problem-solving aptitude, excellent written and verbal communication skills, attention to detail, EXCELLENT PRESENTATION AND PASSION FOR CUSTOMER SERVICE. Employment Type: Full-time Salary: Starting at $15,000.00 MXN per month Benefits: * Option for indefinite-term contract Workplace: On-site employment