Position Summary: Development Engineer in Operational Assurance to manage and coordinate projects, maintenance activities, and incidents, ensuring quality and compliance with metrics for critical applications of Legacy Channels. Key Highlights: 1. Manage and coordinate projects, maintenance activities, and incidents 2. Serve as the liaison point between IT and end users for business requirements 3. Develop negotiation and innovation skills **Location:** MEXICO CITY, Ciudad de México, MX **Category:** Digital Business Development **Requisition ID:** 120876 **Development Engineer – Operational Assurance** **(Ciudad de México, CDMX)** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, becoming a powerful ally to grow robustly with Mexico. We firmly believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Position Objective:** Manage, coordinate, and supervise—through leadership-focused approaches—the handling of Projects, Maintenance Activities, RCAs, Problem Tickets, and incidents related to critical applications of Legacy Channels within the Operational Assurance Directorate, ensuring the quality of development deliverables. Act as the liaison point between internal IT areas and end users to manage and administer business-area-requested requirements/maintenance activities, executed by the Legacy Channels AO teams, while ensuring compliance with established metrics and SLAs. Each day you will face **new and interesting challenges** in this role, for which you will be responsible for: * Developing strong negotiation skills to reach agreements between Business and Technology areas regarding acceptance and execution of work plans for Projects, Maintenance Activities, Problem Tickets, and Incidents managed by the Legacy Channels AO area. * Applying analytical thinking jointly with teams to identify and analyze production issues in order to determine root causes, enabling effective backlog control for Incidents together with FSWs. * Establishing clear communication channels to supervise development vendors and ensure solution delivery, verifying and confirming timeliness, adherence to specifications, and quality of solutions. * Coordinating and managing relationships among user areas, development, infrastructure, security, and internal audit to address business requirements. * Ensuring timely delivery of value, as well as compliance with SLAs for maintenance activities, problem tickets, and incidents, while guaranteeing effective and efficient utilization of committed capacities across all requirements. * Participating in business meetings as representative of Legacy Channels AO, preparing executive presentations to support follow-up committees such as the Macro Cell, Weekly Session, and NPS. * Proactive with a sense of urgency * Developing innovation skills. **Requirements:** * **Professional Education:** Bachelor’s degree in Computer Systems Engineering, Computer Science, Information Technologies, or related fields. * **Years of Experience:** 2.5 years of experience * **Areas of Experience:** Banking, Systems Development, Team Management, and Object-Oriented Programming. * **Required Knowledge** + Project and Resource Management. + Knowledge of IT Technology Processes and ITIL methodology + Basic knowledge of Oracle \-SQL, Java, .Net, HTTP/HTML, XML + Basic knowledge of Firewalls, Load Balancers, TCP/IP, MQ + Basic knowledge of Databases, WAF, WINDOWS + Object-Oriented Programming. * **Languages:** Technical English * **Willingness to Travel:** Not required for this position * **Willingness to Relocate:** CDMX At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnicity, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.