Technical Support for Shrink Film

Description

Job Summary: We are seeking a Technical Support professional for the plastic industry, responsible for serving AAA accounts, managing customer needs, and resolving product application issues. Key Highlights: 1. AAA customer service and tracking of improvement opportunities 2. Proficiency in manufacturing processes and resolution of application problems 3. Knowledge of raw materials and alignment with KPIs *Abyplastic is seeking a Technical Support professional for the plastic industry in Anahuac \- Miguel Hidalgo, Ciudad de México* A leading company in the flexible packaging materials sector, expanding its operations, is looking for a professional for its technical department. Job Objective: Ensure timely handling of AAA accounts, including notifications and follow-ups, and address improvement opportunities. Responsibilities and Duties: \* Ensure continuity in addressing customer needs. \* Organize and schedule requirements. \* Verify that scheduled tasks are completed on time and in full prior to shipment. \* Understand and master manufacturing processes to effectively resolve product application issues. \* Understand and master the characteristics and properties of raw materials as part of technical support, enabling efficient responses to reported issues. \* Knowledge and mastery of KPIs and measurements to facilitate smoother adaptation into the process. Skills: Leadership Analytical ability Problem-solving Teamwork Critical thinking **Requirements** * Minimum education: Bachelor's degree * 2 years of experience * Age: 28 years or older **Working Hours** * Monday to Friday, 9:00 AM to 6:00 PM * Saturdays, 9:00 AM to 1:00 PM Availability to relocate and travel required Employment Type: Full-time Salary: $16,000\.00 \- $18,000\.00 per month Benefits: * Complimentary uniforms Work Location: On-site employment