CUSTOMER SERVICE (MEXICO)

Description

Job Summary: We are seeking a Customer Service Coordinator to ensure the fulfillment of logistics services, providing timely follow-up and maintaining effective communication with clients and internal departments. Key Highlights: 1. Development and learning in the logistics sector 2. Positive work environment 3. Opportunity for growth **Customer Service Coordinator** **Manzanillo, Colima** **Schedule: Full-time** **Who We Are** We are a growing transportation and logistics company focused on delivering reliable, efficient, and personalized service to our customers. We seek committed talent eager to develop and become a key part of our operations. **Job Objective** Ensure fulfillment of contracted services with our customers by providing timely follow-up from request initiation through delivery, while maintaining constant and effective communication with internal departments and customers. **Main Responsibilities** * Coordinate and track services requested by assigned customers. * Record and manage services in the company's ERP system. * Coordinate with the traffic department to ensure proper dispatch of services. * Promptly inform customers about incidents or deviations. * Verify that deliveries and pickups are executed correctly. * Follow up on proof-of-delivery documentation and service closure. * Maintain updated tracking and performance reports. * Attend kickoff and follow-up meetings with customers. * Manage and resolve customer clarifications, claims, and requests. * Support audits or information requests related to safety and certifications. **Requirements** * Prior experience in customer service, logistics, or transportation (preferred). * Strong communication skills and service orientation. * Ability to organize and track multiple services. * Basic proficiency in systems or ERP (preferred). * Proactivity and problem-solving focus. **We Offer** * **Salary: $17,000 MXN (net)** * Job stability * Development and learning in the logistics sector * Positive work environment * Opportunity for growth **Apply now and join our team in Manzanillo.** **CONTACT:** If you are interested in this opportunity, please contact **Aketzali Vázquez** at **5531450782** via WhatsApp or phone call. *Join our team!* Employment Type: Full-time Salary: $17,000.00 MXN per month Benefits: * Savings fund * Company-provided mobile phone Work Location: On-site