Ethical Integrated System Analyst

Description

Coca\-Cola FEMSA (KOF) is the largest Coca\-Cola system bottler worldwide by sales volume, refreshing the world anytime and anywhere. Every day, millions of people across Latin America enjoy our products. With over 97,000 employees, we represent leading brands across multiple territories. Join us and help bring our portfolio to every corner! **Ethical Integrated System Analyst** **Responsibilities** * Manage complaints received through the Internal Complaints System. * Classify and route complaints according to their nature. * Monitor action plans for complaints. * Prepare periodic reports for case analysis and follow-up process evaluation. * Update the Investigators database and ensure proper authorization. * Develop and monitor Key Performance Indicators (KPIs) for the Complaints System. * Provide feedback to departments regarding substantiated complaints to establish an action plan. **Requirements:** * Bachelor’s degree in Psychology, Administration, Criminology, or related field. * 1 year of experience in Personnel Administration – HR. * Proficiency in Microsoft Office suite. * Knowledge of digital tools such as Power BI. **Compensation Offer:** Competitive salary \+ benefits exceeding statutory requirements, growth opportunities. * Work location: Santa Fe, Cuajimalpa Working hours: 9:00 am – 6:00 pm, Monday–Friday; Hybrid modality If your profile matches, please apply through this channel. At Coca\-Cola FEMSA, diversity, equity, and inclusion are the foundation of innovation, business integration, and sustainable growth. We strive to reflect and respect the richness of identities, perspectives, and unique talents present in every community. We offer equal opportunities to all individuals seeking to join our team, without distinction based on age, ethnic or indigenous origin, skin color, nationality, religion or beliefs, social or migratory status (including refugees), disability status, marital status, sexual orientation, gender identity or expression (including transgender and non-binary individuals), or any other condition protected under applicable laws. We promote attraction and selection processes free from discrimination and bias, grounded solely on talent, experience, and individual potential. If you require reasonable accommodations or accessibility support during the process, please inform the Talent Attraction team. We want your experience with us to be respectful, inclusive, and fair.