End User Computing (EUC) Support (Mexico/CDMX)

Description

Job Summary: We are seeking a proactive and committed Technical Support professional with experience in end-user devices, networks, system software, and end-user support—including operating systems and office applications. Key Highlights: 1. End User Computing (EUC) Support Experience (Level 2) 2. Proactive and committed profile 3. ServiceNow proficiency We are looking for a technical support specialist with proven experience in: End-user devices (e.g., desktops/laptops/tablets/mobile devices, including Apple and Microsoft products) and associated system software. Mobile devices, connectivity, networking equipment, and communications room maintenance. **Printers, MFDs, and Monitors** Audio-Video installations including Digital Signage and broadcast equipment. Conference and meeting room equipment. **Responsibilities**: · End User Computing (EUC) Support Experience (Level 2) · Strong communication skills Proactive and committed profile · Technical support to end users (Level 2) · Incident handling and resolution · Support for corporate equipment and environment * On-site end-user support * ServiceNow proficiency * Remote configuration with basic networking knowledge * EUC (End User Computing) * Field support software includes operating systems, office automation applications, software suites, and utilities that provide functionality and protect the aforementioned hardware resources * End-user devices (e.g., desktops/laptops/tablets/mobile devices, including Apple and Microsoft products) and associated system software. Mobile devices · Audio-Video installations including Digital Signage and broadcast equipment · Conference and meeting room equipment. · Fixed telephony and softphones. Point-of-sale (POS) devices. Retail label printer support · Retail store-associated mobile devices · Retail back-office IT technologies (e.g., RF inventory and application servers) DocuSign envelope ID: 7A72CFE6\-859E\-4B65\-9C2D\-2CFC449122BB 9 Job Statement · Digital interactive solutions for retail · Operational management of retail foot traffic counting and background music. · Retail video surveillance. Retail time management. Hardware support. Distribution center. IT technologies. Kiosk equipment (digital bar). Field intervention for locations without current on-site presence. VIP support § Out-of-scope service support based on time and materials · On-site/field services for all equipment listed above when the device is physically located at the * Service locations. On-site/field services for retail store lifecycle operations—for example, store openings, renovations, and closures. Stock management at Key Sites for desktops, laptops, and peripherals. Refresh and renewal of abandoned equipment appearance and update of asset management system/CMDB. Deployment and configuration of new leased equipment and update of asset management system/CMDB. Provide remote storage and recommended spare parts inventory levels for support staff not stationed at key sites: service locations, Audio-Video installations including Digital Signage and broadcast equipment. Conference and meeting room equipment. Fixed telephony and softphones. Point-of-sale (POS) devices. Retail label printer support Retail store-associated mobile devices Retail back-office IT technologies (e.g., RF inventory and application servers) DocuSign envelope ID: 7A72CFE6\-859E\-4B65\-9C2D\-2CFC449122BB 9 Job Statement Digital interactive solutions for retail Operational management of retail foot traffic counting and background music. Retail video surveillance. Retail time management. Hardware support. Distribution center. IT technologies. Kiosk equipment (digital bar). Field intervention for locations without current on-site presence. VIP support § Out-of-scope service support based on time and materials On-site/field services for all equipment listed above. **Requirements:** **Location:** Avenida Insurgentes Sur No. 2400, Barrio Loreto neighborhood, Álvaro Obregón borough, CDMX. **English Proficiency:** Advanced, conversational—assessments will be conducted. **Experience:** 2–4 years **Compensation:** 18\.000,00 MXN **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM **Work Mode:** On-site **Language: English** **(Mandatory—assessments will be conducted)** Employment Type: Full-time Workplace: On-site employment