Implementation Analyst (SaaS)

Description

Job Summary: Guide small business clients through implementations, configure accounts based on assets and objectives, and develop expert product knowledge. Key Highlights: 1. Guide small business clients through implementations at their own pace. 2. Configure client accounts based on assets and business objectives. 3. Develop expert product knowledge and improve processes. Guide small business customers through an implementation at their own pace Determine the optimal way to configure a client's account based on provided assets and the client's business objectives. Develop expert knowledge of our products and process tasks efficiently and accurately. Bring customer feedback to the team and suggest areas for improvement. Technical Skills Experience with iOS software Basic SaaS (Software as a Service) concepts Familiarity with HTML and CSS coding is a plus. Salesforce Project Management tools * Years of Experience 1 to 2 years of related work experience (software, support, office coordinator, data analyst) Benefits: Savings fund Employee discount Referral program Grocery vouchers Restaurant vouchers Requirements: Advanced English proficiency Reside in CDMX Full-time availability Availability to work onsite. -Requirements- Minimum education: High school diploma - General Baccalaureate 1 year of experience Languages: English Age: 18 years or older Keywords: analyst, analyst