Operations Supervisor

Description

Job Summary: We are seeking an Operations Supervisor for a Contact Center to advise customers, handle cancellation requests, and retain customers with effective solutions. Key Highlights: 1. Call Center experience (sales or retention) is mandatory 2. Excellent work environment 3. Paid training If you enjoy helping people, have strong communication skills, and possess a service-oriented attitude, this opportunity is for you! OPERATIONS SUPERVISOR – CONTACT CENTER Part-time shifts: 11:00 AM to 8:00 PM *Work from Monday to Sunday with rotating weekend days off* REQUIREMENTS: 1 year of Call Center experience (sales or retention experience is mandatory) Completed high school education Strong verbal and written communication skills Service-oriented attitude and teamwork skills Basic computer proficiency Advanced Excel skills Flexible availability RESPONSIBILITIES: Provide personalized advisory and customer support Handle customer calls requesting service cancellation Identify reasons for churn and provide effective solutions Offer alternatives, promotions, or benefits to retain customers Manage objections and resolve complaints with a focus on customer loyalty WHAT DO WE OFFER? Salary + commission Statutory benefits Paid training Excellent work environment Corporate discounts and special benefits Savings fund Life insurance Funeral expense coverage Location: Just 15 minutes from Barranca del Muerto Metro Station, in a comfortable and secure on-site environment. All our hiring decisions are based on talent assessment and professional background, within a transparent process that follows sound labor practices and considers only skills and knowledge for selection