Support Engineer

Description

Summary: Seeking an L1 Support Engineer to analyze, diagnose, and resolve technical issues in e-commerce applications, focusing on optimization and clear communication. Highlights: 1. Analyze and diagnose technical issues in e-commerce applications. 2. Develop and implement hotfixes efficiently. 3. Collaborate in an agile environment with a focus on continuous improvement. **L1 Support Engineer – JD (Mexico City)** Work Schedule: Full time 5days availability **Responsibilities**: * Analyze and diagnose technical issues in e\-commerce applications. * Identify root causes of issues, whether in code, configuration, or infrastructure. * Develop and implement hotfixes in a controlled and efficient manner. * Propose and implement optimizations for the platform and its components. * Maintain constant and clear communication with both technical and non\-technical teams. * Participate in ticket and incident management using Jira. * Collaborate in an agile environment with a focus on continuous improvement. **Technical Requirements (Hard Skills):** * English proficiency (written and spoken). * Programming in Java with Spring Boot. * Experience with Google Cloud Platform (GCP). * Proficiency in Oracle and MongoDB databases. * Solid knowledge of Unix/Linux systems. * Experience in log analysis, debugging, and monitoring tools. * Familiarity with agile methodologies (Scrum). * Proficiency with tools such as Jira and version control systems (Git). **Soft Skills:** * English proficiency is required due to frequent communication with English\-speaking vendors and partners. * Critical thinking and analysis to identify root causes of problems. * Problem\-solving under pressure and in critical situations. * High adaptability and willingness to work outside standard hours when needed. * Clear and effective written and verbal communication. * Ability to communicate technical findings to non\-technical audiences, conveying the right message in an understandable way. * Proactiveness in proposing improvements and anticipating potential issues. * Strong sense of responsibility, commitment, and teamwork. **Nice to Have:** * Previous experience in AMS support or high\-availability environments. * Knowledge of CI/CD tools. * Certifications in GCP or agile methodologies. Job Type: Full\-time Pay: $36,000\.00 \- $45,000\.00 per month Language: * English (Required) Work Location: In person