IT Support and Automation Analyst

Description

Job Summary: We are seeking an IT Support and Automation Analyst to provide functional and technical support, design automation solutions, and collaborate on IT projects. Key Highlights: 1. Opportunity for career growth and job stability. 2. Collaborative work environment with modern technologies. 3. Supporting network and server maintenance. LINK BITS, a leading company with over 15 years of experience in the sales and distribution of audio and lighting products. We are looking for committed individuals eager to learn and grow with us. Join our great team as an: “IT Support and Automation Analyst” Requirements: Education: Bachelor’s degree or Engineering in Systems, Computer Science, IT, or related field (graduated or intern). Experience: 1–2 years in technical/functional support, automation, or systems administration roles. Technical Knowledge: Relational databases (basic/intermediate SQL), foundational networking and server concepts (TCP/IP, DNS, Windows Server/Linux), automation tools (Lark Suite, Power Automate, Make, etc.), process diagramming, and ticket management (Jira, ClickUp, Trello). Skills: Clear communication, analytical ability, user orientation, proactivity, and self-directed learning mindset. Responsibilities: • Provide functional and technical support to users of the internal ERP system, addressing incidents, operational queries, and improvement requests. • Design and develop automations and workflows in Lark Suite (Base, Anycross, approvals, forms). • Document processes using user manuals, quick guides, and diagrams (BPMN, flowcharts). • Conduct in-person training sessions for end users on ERP usage and newly implemented tools. • Manage and track requests via ticketing tools (Jira, Trello, ClickUp, or similar). • Assist with basic maintenance of company networks and servers. • Analyze internal software behavior to identify root causes of incidents and propose improvements. • Collaborate with the IT team on assigned projects and tasks. We Offer: • Statutory benefits from day one (year-end bonus, vacation premium, IMSS, etc.). • Salary: $13,000 MXN gross per month (paid biweekly). • Performance and technical objective achievement bonus. • Job stability and opportunities for advancement within the department. • Collaborative work environment with exposure to modern automation technologies and our proprietary ERP system. Working Hours: Monday–Friday: 9:30 AM–6:30 PM Saturday: 10:00 AM–2:00 PM Fixed rest days: Sundays. Send a message to: *5*5*4*4*6*4*3*0*0*4* At Link Bits, we connect the future! . -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 1 year of experience Age: between 20 and 45 years Knowledge: Database, Technical Support Keywords: analyst, support, apoyo, soporte, tecnologias, la, informacion, it