Associate, Licensing

Description

Summary: This role is responsible for managing title and registration transactions, assisting drivers with plate legality, and becoming a subject matter expert in titling and registration functions for assigned states. Highlights: 1. Manage title and registration completion for units based on states 2. Become a subject matter expert in assigned states for titling & registration 3. Establish and manage relationships with internal/external clients ***Get started on an exciting career at Element!*** --------------------------------------------------- Element employees make a difference in the lives of others every day. We are re\-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like\-minded people on our team. As the Licensing \& Title Associate, you will be the primary owner for transactions related to Element to handle title \& registration completion for units based on states. The role is dedicated to assist all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title \& registered.* Establish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate title and/or registration vehicle transaction processing * Identify requests requiring specialized knowledge or escalation; leverages subject matter experts to quickly and efficiently resolve inquiries. Provide escalation assistance for FPS Partners and act as a secondary contact for customers * Become a subject matter expert in assigned states for all titling \& registration functions. * Effectively manage state portfolio for all type of units required; provides analysis, and recommendations in support of titling process. Ability to acquire/retain information related to different state requirements * Follow\-up to ensure transactions are completed accurately and timely. * Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority. * Partners with other Operations and Client Business units to ensure the proper guidance, education or updates for the title \& registration of units during the title \& registration process. * Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved this is done by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goal * Provides support, where applicable, to the FPS Partner around client initiatives, challenges and objectives. * Facilitate the maintenance of a title through the life of the vehicle which may include: processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow up. Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client are in need of processing and collaboration of employee and project team will be necessary to accomplish goals. **Education and Experience*** High School Diploma, 2\- or 4\-year degree preferred * Or 2\-3 years professional experience in office environment * 1\-3 years’ experience in a customer service professional role * Automotive industry experience highly desired **What’s in it for You** At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:* Competitive base salary * Annual bonus * Savings fund and savings account * Retirement plan with company contribution * Grocery and restaurant vouchers * Support for sports activities Additionally, we offer non\-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking. We are a culture of innovation, empowerment, decision\-making, and accountability. Candidates must be willing to comply with a pre\-employment background check.*Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally\-protected factors. Disability\-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to* *reclutamiento@elementcorp.com* *or call 55 5018 7100\.*