Hostess

Description

Job Summary: We are seeking a passionate hospitality host/hostess to manage reservations, operate point-of-sale systems, and ensure exceptional, personalized service to guests. Key Highlights: 1. Passion for hospitality and attention to detail. 2. Opportunity to interact with and build relationships with guests. 3. Skills in reservation management and system operations. JOB DESCRIPTION REQUIREMENTS * Gender: Unspecified. * Age: 25 to 45 years old. * Experience: Minimum of 1 year. * Language: Conversational English. * Flexible availability for shifts. * Standards: Adherence to hygiene standards. * Key quality: Passion for hospitality. SPECIAL KNOWLEDGE AND SKILLS * Reservations and table management. * Point-of-sale systems and banking terminal handling. * Operation of electronic devices. * Service protocol and etiquette. * Basic knowledge of food and beverages. * Effective communication. * Positive and hospitable attitude. * Attention to detail. * Adaptability. * Willingness to learn. DUTIES AND RESPONSIBILITIES * Efficiently handle all reservations to maximize guest flow across dining venues, beginning with pre-assignment of tables according to reservations. * Assist in operations and service as requested, consistently applying established service protocols and etiquette. * Accurately operate point-of-sale systems, banking terminals, and electronic devices when required by operations. * Courteously and efficiently address all guest suggestions or complaints, reporting them to supervisors; if an immediate solution is unavailable, ensure the guest is informed of follow-up actions. * Establish harmonious relationships with guests and be able to recognize guests by last name after their second day of stay. * Maintain records of repeat guests’ preferences, important dates, etc., demonstrating high attention to detail. * Fully agree to rotate among any dining venue or department designated by the hotel at any shift, demonstrating adaptability. * Thorough knowledge of all food and beverage offerings across all dining venues. * Perform opening and closing checklists for the dining venue. * Review and keep updated reservation logs for lunch and dinner. * Attend monthly departmental meetings and any others as required, with willingness to learn. * Ensure effective communication with kitchen staff, servers, and supervisory personnel to deliver professional, error-free service. * Maintain a professional appearance and consistently display a positive, hospitable attitude, with impeccable personal hygiene. * Foster good working relationships with colleagues within the dining venue as well as those from other departments. * Report to work punctually, wearing the complete and clean uniform. * Strictly monitor all tables during service, including guest last name, room number, and table number. * Perform additional tasks beyond those outlined in this job description, as directed by immediate supervisors, related to the department. Employment Type: Full-time Salary: Starting at $9,450.00 per month Benefits: * Staff dining service * Complimentary uniforms Application Question(s): * How far do you live from the hotel? Experience: * Hostess: 1 year (Mandatory) Language: * English (Mandatory) Work Location: On-site employment