We are a company with more than 11,500 employees nationwide, dedicated to the manufacturing and marketing of various textile products: yarn, fabric, elastic bands, clothing; we have more than 190 stores (Optima Stores, Tops & Bottoms, Fabric Distributors, and Printable Product Stores) nationwide. At Grupo Avante Textil, we are seeking a **Technical Support Engineer** with the following profile: Education: Degree in Systems Engineering or Computer Science Mandatory: 3 years of experience in: * **First-level technical support** * **Knowledge of ITIL processes** * **Handling incident tickets remotely and on-site** * **Extensive knowledge to detect and resolve hardware failures on Windows and macOS** * **Desirable: experience supporting retail points of sale** * **Ability to handle at least 300 incident tickets per week** Direct hiring by the company, statutory benefits and above (grocery vouchers, savings fund, subsidized cafeteria, major medical expense insurance, etc.) If you are interested and meet the profile, apply through this channel so we can contact you. \#Avante24 Job type: Full-time Salary: Starting at $18,500.00 per month Benefits: * Employee discount * Company parking * Option for an indefinite-term contract * Major medical expense insurance * Discounted cafeteria service * Grocery vouchers Education: * Completed bachelor’s degree (Mandatory) Experience: * Technical support: 3 years (Mandatory) Work location: On-site employment