Faster chat, better deals — Get the App

Control Desk Analyst (Dispatcher)

$MXN 12,000-13,900/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelBachelor's Degree

Description

We are seeking a professional for the Technical Services Control and Monitoring area (Dispatcher). **This position focuses on ticket administration and monitoring, field service coordination, and operational incident tracking.** Requirements: * **Technical degree or Bachelor's degree in Systems, Computer Science, or related field.** * **Minimum 1 year of experience in ticket tracking.** * **Proficiency with tools such as Remedy, ServiceNow, Service Desk, or similar.** * **SLA management.** **Responsibilities:** * Assignment and tracking of support tickets. * Coordination with field technical staff. * Incident escalation and monitoring. * Status updates and service documentation. * Communication with internal users and operational departments. **We offer:** * **Gross monthly salary of $13,900 \+ statutory benefits from day one.** * **Working hours: Monday to Friday, 08:30 to 18:30 hrs.** * **Half-day Saturday remote on-call shifts.** **Near Plaza Dorada, Puebla city center.** Salary: $12,000\.00 \- $13,900\.00 per month Benefits: * Professional development support. * Salary increases. * Company-provided mobile phone. * Grocery vouchers. * Restaurant vouchers. Workplace: On-site employment

Some content was automatically translated

Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

Similar jobs

Control Desk Analyst (Dispatcher) job by Indeed in 2026 | ok.com