IT Service Desk Analyst

Description

Job Summary: This IT Helpdesk Analyst role supports IT operations for a major media/entertainment company, providing troubleshooting and user support. Key Highlights: 1. Advanced conversational English is mandatory 2. Experience in IT support for large enterprises 3. Proficiency in ServiceNow for incident management On-site position in Col. Providencia. Advanced conversational English is mandatory. Available only for afternoon and night shifts. **IT Helpdesk Analyst** Description: This position will support IT operations for a major media/entertainment company. This position will be long\-term and is a 100% on\-site opportunity. Experience: 1–3 years Enterprise experience preferable (experience supporting larger organizations) Help desk/call center experience (must have) Great customer service / phone skills New device setups or refresh Providing troubleshooting for Windows and macOS, and network connectivity issues Dell and Mac hardware Troubleshooting Level 1 and Level 2 issues Experience supporting and administering VPN connections for remote users User and group management in Active Directory environments Mandatory experience with ServiceNow for ticketing and incident management Skills Required: OS – intermediate to advanced knowledge and troubleshooting for Windows 10 \& macOS Networking – basic to advanced TCP/IP troubleshooting, connecting machines to network Experience performing device setup and imaging Working directly with end users to configure their laptops to preferred settings Application Support – O365 suite (Outlook, Teams, Word, Excel), Adobe Troubleshooting Level 1 and Level 2 support issues Familiarity with VPN clients and remote connectivity tools Experience with Active Directory for password resets, group policy, and permissions Mandatory: Hands\-on experience with ServiceNow or similar ITSM platforms Salary: $22,000\.00 per month Application Question(s): * What level of English do you speak? Work Location: On-site employment