At **Rapido Solutions Group**, we connect fast\-growing U.S. companies with top global talent. From **Guadalajara and León**, we create career opportunities that bridge Mexico and the U.S. logistics industry. We value **diversity, joy, and passion**, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be **the best place to work**, offering wellbeing programs, social initiatives, and real career growth. **Location:** Guadalajara **Schedules:** Dayshift, Evenings, Weekends **English Level:** B2 Intermediate **Salary:** $15,000 MXN / month **Additional Benefits:** * $1,000 MXN grocery vouchers * $500 MXN punctuality bonus * Extra shift bonuses for evenings or weekends ### **Be the Voice of Our Operations!** Join our **Customer Service \& Operations Team** and help keep our logistics network moving. You'll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish. Whether it's solving a last\-minute issue or tracking a delivery, your communication and problem\-solving skills will make a direct impact. ### **What You'll Do** * Respond to customer inquiries via **phone, email, or chat** * Coordinate **pickups, deliveries, and schedules** * Track \& trace shipments, providing **real\-time updates** * Resolve issues with **carriers and operations teams** * Maintain **service documentation and compliance reports** ### **Core Skills \& Qualifications** * Excellent **verbal and written communication** in English (B2 level) * Strong **problem\-solving and conflict\-resolution** abilities * Ability to **multitask** and manage priorities effectively * **Customer\-focused mindset** and positive attitude * Calm and professional under pressure ### **Why Join Us** * Opportunity to grow within the **logistics and customer service industry** * Dynamic, bilingual, and multicultural work environment * **Competitive salary \+ bonuses** for evening and weekend shifts * Ongoing **training and career development** ##### ***Privacy Notice: (I). Data Protection Officer. The company named FIP SOLUTIONS GROUP S. DE R.L. DE C.V., located at Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, will be the Responsible Party and therefore the entity handling your personal data. (II). Purposes of processing your personal data. Your personal data is collected, used, stored, or transferred for the following purposes: recruitment and selection process for Rapido Solutions Group to assess your suitability for a specific vacancy, administration of tests, assessments, and evaluation activities, sending candidate information to internal and external clients related to the recruitment and selection process, retention of candidate information for future job opportunities, registration in internal databases for recruitment and selection data control and analysis. Additionally, once a candidate becomes an employee, data will be retained to fulfill legal obligations arising from the employment relationship with Rapido Solutions Group, kept for statistical and administrative purposes in personnel management platforms and software; physical employee files are retained for the period stipulated by the Federal Labor Law. For any matter related to this privacy notice, please contact us via email*** ***privacy@rapidosolutionsgroup.com******.***