Private Security Supervisor

Description

Job Summary: Supervises and coordinates private security services, managing personnel and ensuring compliance with instructions and customer satisfaction. Key Highlights: 1. Supervision of security protocols and management of operational staff. 2. Handling of incidents and preparation of operational reports. 3. Leadership, problem solving, and customer service orientation. **Position: Private Security Supervisor** **Position Objective:** Ensure the proper operation of assigned security services by supervising field personnel, ensuring compliance with instructions, timely handling of incidents, and customer satisfaction. **Main Responsibilities:** * Supervise compliance with instructions and security protocols for each service. * Coordinate and direct operational personnel (security guards). * Conduct supervision rounds at various service locations. * Handle incidents, emergencies, and field personnel reports. * Prepare operational reports and supervision logs. * Train and provide feedback to personnel on procedures and customer service. * Verify shift coverage and manage attendance-related incidents. * Maintain communication with clients for service follow-up and improvement. * Supervise proper use of uniforms, equipment, and work tools. * Implement continuous improvement actions in operations. **Skills and Competencies:** * Leadership and personnel management. * Decision making and problem solving. * Effective communication (oral and written). * Operational organization and follow-up. * Conflict management. * Customer service orientation. * Working under pressure. * Responsibility and discipline. **Technical Knowledge:** * Security protocols and access control. * Preparation of reports and logs. * Basic regulations for private security. * Use of communication radios and security equipment. * Basic office software (Word, Excel) preferred. **Requirements:** * Completed high school diploma or bachelor’s degree. * Minimum 2–3 years of experience in private security. * Prior experience as a supervisor. * Experience managing work teams (minimum 10–20 people). * Experience interacting with clients and handling incidents. * **12x12 day or night shifts** * **Monthly salary of $15,000 MXN gross + $1,000 MXN performance incentives** Salary: Up to $16,000.00 MXN per month Work Location: On-site employment