IT Support Associate II, OpsTechIT

Description

**DESCRIPTION** --------------- Location: Carretera el Salto 273\. La Alameda Tlajomulco de Zuñiga 45679 Jalisco, Mexico. Schedule: Availability to rotate day, night, and weekend shifts Amazon's mission is to be the Earth's most customer-centric company, and our award-winning Ops Tech IT team is a key part of achieving that goal. Amazon is one of the world's most recognized brands because we deliver millions of products to our customers. Striving to do our best for our customers is where we draw our energy—and that’s why you’ll find we approach things differently here. Operations are at the heart of Amazon’s business. We’re known for our speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides continuous global IT support to Amazon Operations as a vital piece of the puzzle. We’re looking for motivated individuals ready to take on new challenges and inspire teams to develop solutions to the obstacles we face. Together, we own what we do—whether it’s supporting IT infrastructure, developing new technologies internally, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About the role As an IT Support Associate II, you’ll use your skills to help the operations team resolve technical issues within an Amazon Operations facility across a wide range of technical disciplines. We’re committed to improvement; you’ll be encouraged to participate in professional development opportunities to advance your career at Amazon. What we offer? Amazon offers competitive compensation packages. But wait—there’s more: we don’t require suits and ties! Come as you are, because jeans, t-shirts, sneakers, and occasionally a neon safety vest will be your daily attire. Key job responsibilities Responsibilities include, but are not limited to: * Assigning, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities. * Handling support requests and procedures via the network. * Collaborating on onboarding training for new employees. * Continuously learning new technologies. * Ability to support customers from multiple buildings in the area, as well as remote customers. **BASIC QUALIFICATIONS** ------------------------ * 1\+ years of corporate setting Windows, Mac or Linux Operating systems support experience * Experience troubleshooting integrated and interdependent computer systems * Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals * High school or equivalent **PREFERRED QUALIFICATIONS** ---------------------------- * CompTIA A\+, CompTIA Network\+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications * Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.