Universal Executive Training

Description

Position Summary: Advise customers to identify their service needs, optimizing their experience while adhering to established processes and policies in AT&T stores. Key Highlights: 1. Establish friendly and service-oriented relationships with customers 2. Ensure the best service and sales experience 3. Execute specialized activities aligned with objectives **Header \- External** ------------------------- VP: VPGM Region South Pacific Entity: Location Type: Guadalajara Copernico Store **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service quality levels, thereby providing alternatives for problem resolution. Implement quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely route customer visits into company-managed systems for improved satisfaction. Execute specialized process activities aligned with established objectives. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete Degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required education level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service areas within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.