Customer Service

Description

Job Summary: We are seeking a Customer Service Specialist to attend to and follow up with domestic and international customers, manage orders, coordinate with production and logistics, handle complaints, and improve processes. Key Responsibilities: 1. Customer attention and follow-up (domestic and international) 2. Order management and interdepartmental coordination 3. Complaint handling and continuous process improvement **Company specializing in thermoforming seeks: Customer Service Specialist** **Profile:** * Bachelor’s degree in Business Administration, Marketing, International Trade, or related field. * Minimum 1–2 years of experience in Customer Service. * Conversational English (B1 level preferred). * ERP system experience (preferred). * Intermediate-to-advanced Excel skills. * Manufacturing, plastics, thermoforming, or automotive industry experience preferred. **Responsibilities** * Customer attention and follow-up (domestic and international). * Order management, confirmation of technical specifications, and delivery dates. * Coordination with Production, Planning, Logistics, and Procurement to ensure OTIF compliance. * Complaint handling, returns management, and root cause analysis. * Commercial support to Sales (quotations, forecasting, contracts). * Continuous improvement of customer service processes. **Soft Skills** · Assertive communication · Conflict management · Organization and planning · Results orientation · Analytical thinking · Industrial customer service (B2B) **We Offer:** · Starting salary: $15,000 monthly \+ Monthly performance bonus · Statutory benefits · Grocery vouchers · Birthday day off · Weekly payment · Life insurance · Funeral expense assistance **Work Location:** · Technology Park, Carretera a Nogales Employment Type: Full-time Salary: $15,000.00 – $18,000.00 per month Benefits: * Company parking * Free parking * Life insurance * Grocery vouchers Workplace: On-site employment