NOC Engineer (MSP)

Description

Job Summary: Ebunti is seeking an NOC Engineer focused on NinjaRMM to monitor and provide initial support for the technology environments of our MSP customers, detecting alerts, classifying cases, and escalating incidents. Key Highlights: 1. Experience in monitoring or L1 technical support 2. Familiarity with MSP customer environments 3. Support for studies and referral program At **Ebunti**, we are looking for an **NOC Engineer focused on NinjaRMM** to join the team responsible for **monitoring and providing initial support for the technology environments of our MSP customers**. **Responsibilities** * Monitor customer endpoints, servers, and services via NinjaRMM. * Detect and respond to availability, performance, and security alerts. * Receive and classify customer cases in the ticketing tool. * Resolve basic validations and authorized first-level actions. * Escalate incidents to the appropriate team with a complete initial diagnosis. * Maintain clear and timely communication with customers. * Document actions and case closures. * Assist with basic administration of the monitoring platform. **Profile** * Experience in **monitoring or first-level (L1\) technical support**. * Familiarity with MSP customer environments. * Basic knowledge of operating systems and networks. * Analytical ability, organization, and attention to detail. * Strong written communication and follow-up skills. * Interest in growing within an operational and structured environment. * *Availability to work outside regular office hours and on weekends.* Benefits: * Support for studies * Referral program * Medical expense insurance * Grocery vouchers Application Question(s): * Monthly salary expectation * Do you have experience using NinjaRMM or another endpoint and server monitoring tool? * Have you worked in L1 technical support or NOC handling alerts or tickets? * Do you possess basic knowledge to interpret CPU, disk, memory, or Windows/Linux service alerts? * Do you have experience classifying and escalating incidents in ticketing tools? Work location: Hybrid remote in Tlajomulco, Jal.