Position Summary: Ebunti is seeking an NOC Engineer with a focus on PRTG for datacenter infrastructure monitoring and initial response to alerts and operational cases. Key Highlights: 1. Infrastructure monitoring and alert response 2. Case registration and operational case tracking 3. Support in monitoring platform administration At **Ebunti**, we are looking for an **NOC Engineer with a focus on PRTG** to perform **datacenter infrastructure monitoring** and provide initial response to alerts and operational cases. **Responsibilities** * Monitor servers, network, and infrastructure services using PRTG. * Configure and track monitoring alerts and sensors. * Detect availability and performance events. * Register, classify, and track cases in the ticketing tool. * Collect preliminary information prior to incident escalation. * Maintain clear communication regarding case status. * Accurately document actions, alerts, and closures. * Provide support for basic monitoring platform administration. **Profile** * Experience in **infrastructure monitoring or first-level technical support**. * Basic knowledge of servers, networks, and services. * Ability to interpret alerts and prioritize incidents. * Organizational skills and attention to detail in documentation. * Clear communication and ability to work within defined processes. * *Availability to work outside regular office hours and on weekends.* Benefits: * Study support * Referral program * Medical expense insurance * Remote work Application Question(s): * Monthly salary expectation * Do you have experience using PRTG or other infrastructure monitoring tools? * Have you monitored servers, network, or services in production environments? * Do you possess basic knowledge to identify connectivity, availability, or performance alerts? * Do you have experience registering and escalating incidents in a ticketing tool? Work location: Hybrid remote in Tlajomulco, Jal.