MacStore Technical Support

Description

Job Summary: We are seeking an Apple equipment repair technician to provide first- and second-level support, personalized assistance and resolution, and service follow-up. Key Highlights: 1. First- and second-level support for Apple users 2. Personalized assistance and issue resolution 3. Promotion and placement of additional services ### **At MacStore, Apple's #1 distributor, we are looking for:** ### **Computer and telecommunications equipment repair technician for the branch:** **MACSTORE GRAN PLAZA** **Profile:** * Completed high school diploma / technical degree. * Minimum 1 year of experience in computer and telecommunications equipment repair. * Passion for customer service and support. * Residence near the work location. **Responsibilities:** * Provide first- and second-level support to Apple users. * Deliver personalized assistance and issue resolution. * Follow up on completed services. * Promote and place additional services. * Meet performance metrics and indicators. **We Offer:** * Base monthly salary of $9,900.00 gross. * Apple Certified Macintosh Technician certification. * Benefits and perks exceeding statutory requirements. * Monthly food voucher. * Profit-sharing (approximately three months' worth). * Salary increase at the fourth month. * Life insurance. * Savings fund. * Punctuality bonus. * Commissions ranging from 9% to 20% of the total amount for services performed. * Performance indicator achievement bonus. * 100% IMSS registration. * Direct and indefinite employment contract. * Job stability and professional development. * Rotating schedule Monday through Sunday with one weekday off: 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM. If you are interested and meet the profile requirements, apply via this channel and we will contact you shortly.