Level 2 Operational Support Technician

Description

Job Summary: We are seeking a Level 2 Operational Support Technician with experience in preventive and corrective maintenance of computer equipment to address requests and ensure operational continuity. Key Highlights: 1. Experience in preventive and corrective maintenance of computer equipment 2. Handling service orders and technical diagnosis 3. Focus on problem solving and excellent customer service We are a technology services integration company, specialized in innovative solutions based on the latest information technologies. Our commitment is to contribute to the development and improvement of various sectors in industry and government. If you are passionate about preventive and corrective maintenance of computer equipment and related peripherals, **We have a place for you!** **\*\*Level 2 Operational Support Technician \*\*** **Mandatory Requirements:** * Completed technical degree. Degree certificate required. / Bachelor's degree (internship candidate) in Computer Systems, Informatics, Information Technologies, or related field. * Minimum one year of experience in preventive and corrective maintenance of computer equipment. * Solid knowledge in the field. * Familiarity with ticketing tools. **Key Responsibilities:** * On-site handling of service orders for registered requests or incidents from the service desk. * Performing functional tests on hardware or software components that may exhibit failures causing operational interruption of equipment, in order to issue the corresponding technical diagnosis. * Ensuring compliance with service level agreements (SLAs). * Documenting resolutions for requests and incidents, and compiling evidence of provided support. **Required Competencies:** * Teamwork and collaboration. * Problem solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary of $12,700\. * Statutory benefits from day one. * 31 days of year-end bonus (aguinaldo). * Grocery vouchers (vales de despensa). * Paid special leave. * Work schedule: Monday to Friday, 9:00 AM to 7:00 PM. ***Availability to travel across different locations in CDMX is essential.*** **If you meet the profile and are interested in this position, please apply through this channel.** *In this organization, we foster a discrimination-free environment. Discrimination is defined as any distinction, exclusion, restriction, or preference—whether by action or omission, intentional or not—that is not objective, rational, or proportional, and that has the purpose or effect of impeding, restricting, hindering, diminishing, or nullifying the recognition, enjoyment, or exercise of human rights and freedoms when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; Homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, racial discrimination, and other related forms of intolerance are also considered discrimination. We promote equal opportunities, equal employment, and non-discrimination; therefore, we align with Article 1, Section III of the Federal Law to Prevent and Eliminate Discrimination (LFPED) or any other condition protected under federal, state, or local laws. In our recruitment, selection, hiring, training, and retention processes for all employees, equal employment opportunities must be ensured; thus, any sexist bias or requests for medical certificates confirming non-pregnancy or HIV status are strictly prohibited.* Employment Type: Full-time Salary: $12,000\.00 per month Work Location: On-site