Junior Support Engineer

Description

Job Summary: We are seeking a Junior Support Engineer to provide first-level technical support, diagnose issues, and assist with IT infrastructure projects. Key Highlights: 1. First-level technical support to users 2. Diagnosis and documentation of hardware and software failures 3. Support for IT infrastructure projects **INTELLIGENT REAL ESTATE SERVICES, S.C. is seeking a Junior Support Engineer at Av. Acueducto \- Zapopan, Jalisco** ----------------------------------------------------------------------------------------------------------------- **Join our team at Grupo DMI** **We are looking for: Junior Support Engineer** **Main Responsibilities:** * Provide first-level technical support to users, handling incidents and requests in accordance with established SLAs. * Diagnose and document hardware and software failures via the Help Desk system. * Prepare, configure, and install computer equipment, peripherals, software, telephone extensions, and other technological devices. * Perform preventive and corrective maintenance on computer equipment. * Ensure user data backup during equipment changes or replacements. * Record and maintain up-to-date inventory of IT resources. * Support IT Infrastructure area projects (networks, cybersecurity, servers, CCTV, firewalls, among others). * Advise and train users on the use of office and digital collaboration tools. **Required Profile:** * Education: Degree in Systems Engineering, Computer Science, or related field. * Experience: 1 year in user technical support (Help Desk). **Technical Knowledge:** * Computer equipment configuration. * Office 365\. * Antivirus / Antimalware. * Basic networking knowledge. **Software and Tools:** * MS Office 365, Teams * AnyDesk, VPN * Antivirus, IP Switch, NVR Systems **Languages:** Technical English (50%) **We Offer:** * Benefits exceeding statutory requirements * Flexible working hours * 30-day bonus (aguinaldo) * Savings fund * Grocery vouchers * Savings box * Subsidized cafeteria * Exclusive discount benefits Work Location: Puerta de Hierro Neighborhood ID:2003 **Desired Education Level:** Bachelor's degree \- completed **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Real Estate *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69ea6f8733000044003020c4\&source\=indeed*