Help Desk

Description

Job Summary: We are seeking a certified IT support technician with experience in incident diagnosis and resolution, maintenance, and ticket management, as well as strong communication skills and attention to detail. Key Responsibilities: 1. Hardware, software, and network incident diagnosis and resolution. 2. Ticket management using ITSM software. 3. On-site preventive and corrective maintenance. Bachelor’s degree in Computer Systems, Information Technology, or related fields. IT Support Technician or Computing-related technical certification. Minimum verifiable experience: 3 years. Proficiency in Windows, macOS, and occasionally Linux. Hardware, software, printer, and network incident diagnosis and resolution. ITSM software (e.g., Service Desk Plus, Zendesk) for ticket management. Remote access tools (VPN) and basic network administration. Basic corporate cybersecurity knowledge. On-site support provision. On-site preventive and/or corrective maintenance. Ability to quickly diagnose issues. Ability to recognize when an issue exceeds Level 1 and escalate it appropriately. Candidates must demonstrate attention to detail and the ability to follow documented technical procedures. Documentation and submission of maintenance service reports. Timely tracking and ticket closure. Effective communication and empathy when dealing with frustrated users. Employment Type: Full-time Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Company-provided mobile phone Work Location: On-site employment