Operational Supervisor

Description

Position Summary: Supervise, coordinate, and monitor operational staff at funeral chapels, ensuring compliance with protocols and service standards. Key Highlights: 1. Experience supervising or coordinating staff 2. Ability to work under pressure and resolve unforeseen situations 3. Empathetic interpersonal skills and leadership A leading company in the funeral services industry is seeking personnel for: ***\*\*\*Operational Supervisor\*\*\**** **Position Objective:** Supervise, coordinate, and monitor operational staff at **funeral chapels**, ensuring compliance with service protocols, service standards, and appropriate support for families. **Main Responsibilities:** * Supervise and manage operational staff on shift. * Verify proper preparation and functionality of facilities. * Coordinate work schedules and roles (including night shifts). * Monitor incidents and report them promptly. * Ensure compliance with service and customer care protocols. * Assist with logistics and organization of funeral services. * Maintain constant communication with the work team and administrative departments. **Requirements:** * Age: Over 18 years old * **Minimum technical degree (Administration, Hospitality, Nursing, or related field).** * **Availability to rotate shifts, including night shifts.** * **Preferred experience in hospitals, hospitality, healthcare, or service sectors.** * **Prior experience supervising or coordinating staff.** * Valid driver’s license * Ability to work under pressure and resolve unforeseen situations. **Required Competencies:** * Customer service * Staff management * Document management * Empathetic interpersonal skills * Leadership * Sense of responsibility * **Effective communication** * Problem solving * Handling of confidential information **We Offer:** * Competitive salary * Statutory benefits * Job stability * 30 days’ year-end bonus * 50% vacation premium * Grocery vouchers * Productivity bonus * Additional bonus * Sales commissions * Profit-sharing (PTU) * Excellent working environment. **Interested candidates should submit their updated CV.** Job Type: Full-time Salary: Starting from $14,000\.00 per month Benefits: * Option for indefinite-term contract * Grocery vouchers Work Location: On-site employment