Ink Service Technician (OPERATIONAL)

Description

Job Summary: This position seeks an Ink Service Technician to ensure timely supply and optimal performance of products and services for customers. Key Responsibilities: 1. Monitoring, color matching, and ink formulation for flexographic production. 2. Ensuring proper product performance on machinery and providing customer support. 3. Inventory management and resolution of product claims. **Position: Ink Service Technician (OPERATIONAL)** Reports to: Branch Leader Collaborates with: Technical service colleagues, internal/external customers Location: "ARIZLÚ" PLANT, Acatlán de Juárez, Jal. Employment Type: Full-time, on-site Schedule: 2 SHIFTS **Job Objectives:** Ensure timely supply of products or services to meet customer needs at their facilities (INK MONITORING, INK COLOR MATCHING ON MACHINES, FLEXOGRAPHIC PRINTING AREA, COLOR MATCHING, PRODUCTION-LEVEL OP INK FORMULATION). **Job Requirements:** **Education:** Junior high school * Preferred: Completed or incomplete high school **Experience:** 1 year as a press operator, machinery support technician, or in a similar role, preferably within manufacturing companies. **Technical Knowledge:** * Familiarity with ink or printing processes. * Knowledge of colorimetry. * Inventory control. * Basic Excel and Word proficiency. **Soft Skills:** Service-oriented attitude, organization, assertive communication, teamwork, strategic planning, empathy, decision-making ability, and commitment. **Main Responsibilities:** 1\. Verify product specifications at the Customer’s Plant. 2\. Ensure proper product performance on machinery. 3\. Place orders with General Product´s. 4\. Schedule orders with General Product´s in a timely manner. 5\. Address product claims or rejections accordingly. 6\. Conduct inventory counts of product stock according to the date specified by the customer for invoicing purposes. 7\. Daily review of the customer’s printing schedule (to ensure product availability in inventory). 8\. Recovery of contaminated materials (if applicable). 9\. Notify General Product´s laboratory of any product specification changes required by the customer. 10\. Maintain equipment and work area in optimal condition. 11\. Provide technical advice and service to customers when applicable. 12\. Maintain direct contact with customers, building strong relationships through consistent attention, service, and communication. 13\. Comply with the customer’s established safety, hygiene, ecology, and environmental guidelines. 14\. Ensure proper product functionality on the customer’s equipment. 15\. Perform tone matching when required. 16\. Conduct and assume responsibility for inventory management (FIFO—First In, First Out). 17\. Maintain and foster positive working relationships with all personnel. ***WE OFFER:*** BENEFITS EXCEEDING LEGAL REQUIREMENTS · 13% SAVINGS FUND · GROCERY VOUCHERS · UNIFORMS · YEAR-END BONUS · PERSONAL PROTECTIVE EQUIPMENT · FREE FAMILY SERVICES · CONTINUOUS TRAINING ALIGNED WITH THE FUNCTION **2 BONUSES** Employment Type: Full-time, indefinite-term contract Salary: Starting from $16,000.00 per month Benefits: * Free uniforms * Grocery vouchers Workplace: On-site employment