Position Summary: We are seeking a Microsoft 365 and Azure cloud solutions administrator for a collaborative and innovative environment focused on continuous learning and professional growth. Key Highlights: 1. Collaborative and innovative environment with continuous learning. 2. We foster an inclusive space free from discrimination. 3. Success in infrastructure migration and optimization projects. At **Wolk LAB**, we have a young and highly certified team that promotes a collaborative and innovative environment where continuous learning and professional growth are part of our culture. We believe in talent without labels: we promote an inclusive, non-discriminatory space with equal opportunities, where every individual can grow and contribute their full potential. **Objective:** Administer, implement, and support Microsoft 365 and Azure cloud solutions, ensuring correct operation, security, and efficiency of services for our customers. Contribute to the success of migration projects, cloud environment configuration, data backup, and infrastructure optimization, while ensuring customer satisfaction and adherence to best practices in cloud environments. **Requirements:** *Essential:* * English C1 * Communication skills: clarity, professional interaction with international clients, and documentation ability. * Basic knowledge of operating system, network, and security administration. * Interest in specializing in Microsoft platforms (Azure, M365, Intune, Defender). * Proficiency in Power Platform *Desirable:* * Entry-level Microsoft certifications (MS\-900, AZ\-900, SC\-900\). * Familiarity with agile methodologies or ITIL. * PowerShell or other programming language experience. **Experience:** * End-user customer support * IT service management experience **Academic Background:** * Degree related to the IT field **Technical Skills:** * Microsoft 365 and license administration. * Exchange Online administration. * SharePoint administration. * Delivery of Microsoft 365 training. * Knowledge of SCRUM processes. * Knowledge of project management methodologies (implementer). * Backup knowledge. * Knowledge of Windows Client, Windows Server, and Linux (basic). * Basic security knowledge. **Competencies:** * Effective communication * End-user customer interaction * Conflict resolution * Proactive knowledge acquisition * Persuasiveness in overcoming resistance to change * Accountability * Teamwork **Responsibilities:** * Support mailbox management. * Level 1 and 2 support ticket handling. * Internal process management. * Email migration projects from Google Workspace, IMAP, and POP3 servers. * Initial Microsoft 365 configuration projects. * Basic technical pre-sales activities (Microsoft 365 and Azure). **Compensation and Benefits:** * Statutory benefits * Enhanced benefits: * Major Medical Expense Insurance (after 1 year of service) * Floating Days * Additional vacation days beyond statutory requirements * Christmas bonus: 20 days \+ 2 days per year of service (up to 30 days) * Personal travel assistance * Certifications covered per internal policy * Hybrid work model (Remote work: Wednesdays and Fridays) * Quarterly bonuses * Free beverages and snacks **Working Hours:** Monday to Friday, 9:00 a.m. to 6:00 p.m. (Remote work on Wednesdays and Fridays) **Location:** Zapopan, Jal. Employment Type: Full-time Salary: $27,000\.00 per month Benefits: * Salary increases * Free beverages * Option for indefinite-term contract * Major Medical Expense Insurance * Life insurance * Company-provided mobile phone * Additional vacation days or paid leave Workplace: Hybrid remote in 45037, Arcos de Guadalupe, Jal.
Juan García
Indeed · HR
Juan García
Indeed · HR
