Senior Operations Executive

Description

Job Summary: Coordinate, monitor, and execute logistics operations, ensuring on-time delivery and service-level compliance while maintaining effective communication and pursuing customer satisfaction. Key Highlights: 1. Coordination of domestic and international shipments. 2. Constant communication with customers, suppliers, and internal departments. 3. Process optimization to improve operational efficiency. **Operational Profile: Senior Operations Executive** **Department: Operations** **Employment Type: Full-Time** **Job Objective: Coordinate, monitor, and execute assigned logistics operations, ensuring compliance with agreed timelines, costs, and service levels committed to customers and suppliers.** **Job Description: Responsible for coordinating communication with international agents, carriers, customs brokers, customers, and other suppliers involved in the logistics process; maintaining accurate and timely communication at all times to ensure customer satisfaction and loyalty to Iungo.** **Main Responsibilities** * **Coordinate and monitor domestic and international shipments.** * **Maintain constant communication with customers, suppliers, and internal departments.** * **Monitor delivery performance and resolve incidents in real time.** * **Prepare and update operational reports for control and decision-making.** * **Manage logistics documentation (waybills, invoices, service orders, bills of lading, etc.).** * **Support process optimization initiatives to enhance departmental efficiency.** * **Coordinate with customs authorities, carriers, and external agents to ensure smooth operations.** **Requirements** * **Education: Bachelor’s degree in International Trade, Business, Administration, or related field (preferred).** * **Experience: 2–3 years in logistics, transportation, or freight forwarding.** * **Languages: Intermediate–advanced English (preferred for communication with international customers/suppliers).** * **Knowledge:** * **Import and export processes.** * **Road, maritime, and/or air transportation.** * **Logistics documentation management.** * **Use of tracking platforms and operational management tools.** **Skills** * **Effective and clear communication.** * **Organization and attention to detail.** * **Analytical ability and problem-solving skills.** * **Ability to work under pressure and manage priorities.** * **Service orientation and proactive attitude.** * **Teamwork and cross-functional coordination.** **Competitive salary + commissions** **Statutory benefits** **Work Modality: Hybrid (Remote work on Mondays and Fridays; in-office on Tuesdays, Wednesdays, and Thursdays)** **Working Hours: Monday–Friday, 8:30 a.m. to 5:30 p.m.; flexible schedule; Saturday work may be required depending on operational demand** **Location: Torre Madol, Zapopan** Job Type: Full-time, Indefinite-term contract Salary: $16,000.00 – $18,000.00 per month Benefits: * Remote work Work Location: Hybrid remote in 45050, Ciudad Del Sol, Jal.