Job Summary: We are seeking a proactive and committed Technical Support Assistant to serve as the first point of contact for resolving technological incidents, ensuring the proper functioning of hardware and software. Key Highlights: 1. Level 1 and 2 technical support to users 2. Diagnosis and resolution of failures in computer equipment 3. Opportunity for growth and a positive work environment **Location:** Av. Sebastian Bach 5624, La Estancia, 45030 Zapopan, Jal. **Position Type:** Full-time **Job Description:** We are seeking a committed and proactive Technical Support Assistant who will serve as the first point of contact with users for resolving technological incidents. The candidate will be responsible for ensuring the proper functioning of hardware and software, providing timely and efficient daily support. **Main Responsibilities:** * Level 1 and 2 technical support to users * Diagnosis and resolution of failures in computer equipment * Configuration of email accounts and office applications * Resolution of network, Wi\-Fi, and peripheral issues * Execution of preventive maintenance on equipment and software * Basic server monitoring under supervision * Verification of backups * Control and updating of equipment and license inventory * Installation and monitoring of antivirus software * Updating corporate branding (email signatures, Teams, WhatsApp) **Requirements:** * Technical or bachelor’s degree in Systems, Computer Science, or related field (incomplete or in progress) * Minimum 6 months of experience in technical support * Knowledge of preventive maintenance, Windows, and basic networking * User support skills * Teamwork and strong communication skills **We Offer:** * Competitive salary * Statutory benefits * Opportunity for growth * Positive work environment Position Type: Full-time Salary: $10,000\.00 \- $13,500\.00 per month Workplace: On-site employment