Job Summary: Provide operational support for the daily management of the electronic wallet, ensuring control, validation, and tracking of transactions as well as customer service. Key Responsibilities: 1. Monitor and validate daily electronic wallet transactions 2. Track operational incidents and improve processes 3. Customer service and incident management Job Objective Provide operational support for the daily management of the electronic wallet, ensuring proper control, validation, and tracking of movements related to consumption, top-ups, reports, accounts, and customer service, while maintaining quality and efficiency in processes. **DRIVER'S LICENSE IS MANDATORY** Main Responsibilities \- Monitor and validate daily electronic wallet transactions (top-ups, consumption, and cancellations). \- Track operational incidents reported by customers or service stations. \- Review and update user, vehicle, and account records within the platform. \- Prepare operational and control reports (transactions, errors, usage patterns). \- Route and track internal requests (IT, billing, etc.). Verify compliance with established operational procedures. \- Contribute to continuous improvement of processes and operational workflows. Required Profile Education: \- Completed high school diploma Experience: \- 1–2 years in operational roles or customer service (preferably in fintech, gas stations, or electronic services). Knowledge: Basic proficiency in systems or digital platforms. Basic Excel skills. Customer service and incident management. Skills: Organized. Analytical ability and problem-solving skills. Clear and assertive communication. Teamwork. Responsibility and discretion regarding sensitive information. Employment Type: Full-time Salary: $10,000\.00 \- $11,000\.00 per month Work Location: On-site employment