Company dedicated to the marketing of electronic security system products for parking facilities is seeking: **Technical Support Assistant.** Will provide support in handling and resolving technical incidents, ensuring proper operation of products sold and customer satisfaction. Responsible for **handling warranty tickets** for products presenting any defects... * **Technical support to customers (phone, chat, remote or in-person)** on technology equipment, **configure, and test** the operation of **equipment at software and hardware levels, as well as training for usage (conducting courses)** * Review, diagnose, and follow up on RMA equipment * SAP usage * WEB Sales IQ Zoho management * Communication with suppliers * Processing and tracking warranties with assigned manufacturers * Internal training for other departments * Internal Systems support * Internal Maintenance Requests support * Review and testing of new products * Supplies inventory management ***REQUIREMENTS*** * Technician or Engineer in Computer Science, Systems, Electronics or related field * Good command of Microsoft Office programs (Excel, Word, Outlook, Teams) * Basic technical English (ability to read manuals and technical sheets in English) * Experience with ticketing systems desirable * Experience with ERP systems (SAP B1) desirable ***WE OFFER*** * Monthly salary of 12,000 pesos net * In addition to salary, 15% punctuality and attendance bonus * Growth opportunities * Job stability * Statutory benefits (100% Social Security) * Dining facility with 60% discount If you are interested in this position, please apply through this channel, or send your CV via WhatsApp to 3312519770 to Mario Ornelas... Job type: Full-time Salary: $12,000.00 - $13,800.00 per month Work location: On-site employment