Customer Service Analyst

Description

Job Summary: Intecfra is seeking talent for its IT Support area focused on customer service, specialized service delivery, and operational equipment management. Key Highlights: 1. Customer service and operational follow-up in IT Support 2. Inventory management and equipment coordination 3. Professional development with continuous training and growth **Join the Intecfra Team** Who Are We? Intecfra is a company dedicated to the sale and leasing of computer equipment and IT solutions, focused on delivering specialized service and support to our customers. We are currently seeking talent to join our IT Support customer service team. **Work Location:** Arcos de Guadalupe neighborhood, Guadalajara (near Parque Metropolitano) **Main Responsibilities:** * Coordinate customer appointments for equipment renewal. * Schedule equipment deliveries, pickups, and assignments. * Track suppliers and requests. * Manage equipment inventory. * Validate documentation and perform operational follow-up. * Provide customer service and ensure SLA compliance. **Experience Requirements:** * Experience in customer service and administrative follow-up. * Process organization and control. * Proficiency in Excel. * Effective communication and teamwork skills. **We Offer:** * Competitive salary * Benefits exceeding legal requirements * Statutory benefits * Continuous training * Growth opportunities Salary: $10,000\.00 \- $15,000\.00 per month Benefits: * Major medical expense insurance Work Location: On-site employment