Technical Support Assistant

Description

Position Summary: SP Accesorios is seeking a Technical Support Assistant to provide user support and manage the technological infrastructure within an off-road and 4x4 automotive accessories environment. Key Highlights: 1. Comprehensive hardware, software, and network support 2. ERP system and email platform management 3. Preventive and corrective equipment maintenance **SP Accesorios** is a Mexican company specializing in the sale and installation of accessories and equipment for off-road and 4x4 trucks, headquartered in Zapopan, Jalisco. ***Distributors of leading brands in the off-road automotive market.*** ***EMPLOYMENT INFORMATION:*** **Position** * Technical Support Assistant **Requirements** * Technical diploma or bachelor’s degree in Information Technologies, Systems, or related field. * Minimum 1 year of experience in technical support. * Knowledge of basic hardware, software, and networking. * Proficiency with email platforms (Microsoft 365 / Google Workspace). * ERP experience (preferred). * Knowledge of user and equipment administration. * Experience in preventive and corrective maintenance. * IT inventory management skills. * Problem-solving ability and user support skills. * Organization and incident tracking skills. * Availability to provide support across multiple branches. **Responsibilities** * Provide technical support to users regarding computers, software, and systems. * Install, configure, and maintain hardware and software. * Administer organizational software and hardware. * Manage email accounts (Microsoft 365 / Google Workspace). * Support and administer ERP systems. * Diagnose and resolve technical issues (network, internet, printers, and systems). * Assist in network and connectivity administration. * Configure user accounts, access rights, and permissions. * Onboard new employees (equipment assignment, configuration, and access setup). * Prepare and manage equipment liability letters. * Track equipment and users (deactivations and changes). * Perform preventive and corrective equipment maintenance. * Maintain inventory of computing equipment and telephone lines. * Monitor telephone lines (activations, deactivations, and renewals). * Manage equipment renewal processes. * Provide support to 2 branches. **We Offer** * Monthly salary of $12,000\.00 to $15,000\.00 MXN. * Punctuality bonus. * Attendance bonus. * Social security. * Vacation bonus at 25%. * Year-end bonus (aguinaldo). * Profit sharing. **Working Hours** * Monday to Friday, 9:00 am to 7:00 pm; Saturdays, 9:00 am to 2:00 pm. **Work Location** * Av. Vallarta 6115, Col. Ciudad Granja, Zapopan, Jal. * West Plaza Park (across from Technology Park) ***Interested in joining our team?*** Apply today or contact us directly: **WhatsApp:** 33 1879 6836 **Email:** recursoshumanos@servipunto.com.mx Employment Type: Full-time Salary: $12,000\.00 \- $15,000\.00 per month Benefits: * Employee discount * Company parking * Free parking * Option for indefinite-term contract * Company phone * Free uniforms Work Location: On-site employment