On-Site Support Engineer

Description

Job Summary: Provide first-level technical support for customers' technology infrastructure, ensuring availability and adherence to service level agreements. Key Highlights: 1. Access to cutting-edge technology and real-world infrastructure solutions. 2. Official certifications with leading industry partners. 3. A professional growth plan focused on IT development. ON-SITE SUPPORT ENGINEER Job Objective Provide technical support to IT teams, handle incidents, and deliver first-level technical support for our customers' technology infrastructure, ensuring availability, stability, and compliance with established service levels. Main Responsibilities • Handle first-level support tickets and update their status in management tools. • Diagnose and resolve hardware and software failures in computing equipment. • Provide printer support (installation, configuration, basic maintenance, and troubleshooting). • Install and configure Windows operating systems and corporate applications. • Configure and support peripherals (monitors, docking stations, keyboards, mice, etc.). • Perform preventive and corrective maintenance on equipment. • Document incidents, resolutions, and procedures in the help desk system. • Escalate incidents to higher support levels or vendors when applicable. • Maintain IT asset inventory and control (equipment, licenses, peripherals). • Prepare, assign, and recover equipment for users (onboarding/offboarding). • Provide remote and on-site user support in a hybrid work environment. Requirements • Technical diploma, Bachelor’s degree, or Engineering degree in Computer Systems, Informatics, Information Technologies, or related fields. • Experience in technical support. • Knowledge of: Microsoft Office, ticket management systems, computing equipment, printers, and peripherals. • Valid driver’s license (mandatory). • Availability to provide on-site support to clients within the Guadalajara Metropolitan Area (ZMG). • Willingness to travel. • Availability to perform on-call duties. • Analytical skills, incident handling ability, and capacity to work under pressure. Offer • Salary: $15,000.00 MXN (tax-free) • Benefits exceeding statutory requirements, designed for your holistic well-being. • Life insurance. • Major medical expense insurance. • Access to cutting-edge technology, working with real-world infrastructure, cloud, and cybersecurity solutions. • Official certifications with leading partners (Microsoft, VMware, HPE, among others). • Professional growth plan focused on your development within the IT world. • Collaborative culture where teamwork, innovation, and continuous learning are part of everyday life. . -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 2 years of experience Languages: English Age: Between 25 and 45 years Driver’s License: Class A Willingness to Travel: Yes Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte