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Position Summary: We are seeking a technical support specialist to provide personalized assistance and first- and second-level technical support to Apple users, with an emphasis on meeting performance metrics. Key Highlights: 1. Apple user technical support 2. Personalized customer service 3. Opportunity for career growth and continuous training MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the entire Mexican Republic. The position: Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (on-site). Statutory and above-statutory benefits: · 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus (increasing based on seniority). 12 vacation days. Vacation premium. Profit-sharing of up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career advancement. Continuous training. Additional benefits after 3 months (on-site): · Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: · Education: Completed high school diploma. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexibility with scheduling. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest days). -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist
