Job Summary: We are seeking a Service Advisor for customer contact, Work Order registration, and information maintenance according to departmental processes and policies. Key Highlights: 1. Direct customer contact and information management. 2. Essential role in the automotive service process. 3. Part of a company certified by Great Place to Work. **ZAPATA ///** **Company with 69 years of experience in the automotive market, certified by “Great Place to Work”.** **FORD ZONA ESMERALDA** **Hiring:** **Service Advisor.** **Purpose:** Customer contact and Work Order registration across various portals to keep customers informed, in accordance with departmental processes and policies. **Requirements:** **\-Age:** Over 23 years old. **\-Education:** Completed high school. **\-Location:** FORD ZONA ESMERALDA **\-Experience:** Two years in the service area. **\-Specific knowledge:** Service Advisor. **\-Driver’s license:** Valid and mandatory. **\-Willingness to travel:** Yes. **Skills / Competencies:** · Customer service; conflict resolution · Vehicle operation · Technical reporting (basic) · SAP proficiency · Basic mechanical knowledge · Adherence to and follow-up on processes **Main Responsibilities:** · Schedules and registers appointments in the system (brand portal and SAP) · Receives vehicles coming in for service, including vehicle parking and completion of Vehicle Reception forms. · Registers the vehicle and assigns it a location. · Opens work orders in the system and validates active campaigns on vehicles to add services or process warranty claims. · Moves the vehicle into the workshop and places it in the waiting yard for technician assignment. · Receives workshop quotations and sends them to the customer for authorization; receives authorization and informs the workshop. · Requests parts when applicable, informs the customer of their arrival date and repair time. Confirms the unit · Upon completion, and provides available pickup times. · Generates pre-invoice in SAP We value your talent and effort; we offer an attractive salary. **We Offer:** $9,500 monthly as base salary \+ Commissions **Statutory Benefits:** Social security Vacation days 15-day year-end bonus **Additional Benefits:** Life insurance Major medical expense reimbursement program Maternity and bereavement assistance Cafeteria service Profit-sharing Uniforms **Work Schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m.; Saturday, 9:00 a.m. to 2:00 p.m. (Must have schedule flexibility to cover shifts). **Work Location:** Henry Ford 100, San Mateo Nopala, 53126 Naucalpan de Juárez, Méx. Employment Type: Full-time Salary: $8,400.00 \- $9,500.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Medical expense insurance * Life insurance * Cafeteria service * Free uniforms Workplace: On-site employment