OPERATIONS ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: A major international company is seeking an Operations Assistant and Customer Service Representative to join its logistics, courier, and parcel delivery team. Key Highlights: 1. Logistics, courier, or parcel delivery experience 2. Direct customer service and shipment tracking 3. Intermediate Excel skills for reporting and databases **FACTOR HUMANO is seeking an OPERATIONS ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE at Technology Park \- Zapopan, Jalisco** --------------------------------------------------------------------------------------------------------- A leading global international company in courier services, parcel delivery, and logistics—operating since 1907—is currently seeking talent to join its team as: **\*\* OPERATIONS ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE\*\*** \*\* Work Location:\*\* T**echnology Park, Carretera a Nogales, Guadalajara, Jalisco** \*\* Schedule:\*\* **Monday to Friday, 8:00 AM to 6:00 PM** **\#\#\# \*\* Requirements:\*\*** * Education: Bachelor’s degree in Transportation, Administration, or related field / Completed technical high school diploma * Minimum 2 years of experience in logistics, courier, or parcel delivery * Intermediate Excel (pivot tables, databases, functions such as VLOOKUP, CONCATENATE) * Customer service experience **\#\#\# \*\* Responsibilities:\*\*** * Creating and managing Excel reports * Scanning, reviewing, and inspecting packages * Providing direct customer service * Tracking pickups and shipments * Generating shipping labels * Monitoring package status * Handling packages (weighing, sorting, dispatching) **\#\#\# \*\* We Offer:\*\*** * Salary: **$11,528** gross monthly (paid biweekly) * Statutory and above-statutory benefits from day one: * **Grocery vouchers (10%)** * **Savings fund (13%)** * **Meal vouchers** * **Life insurance** * **29 days of year-end bonus** * **50% vacation premium** **Desired Education Level:** Upper Secondary **Desired Experience Level:** Expert Level **Departmental Function:** Logistics / Transportation **Industry:** Transportation, Logistics, Supply Chain, and Warehousing **Skills:** * Excel proficiency * Customer service *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69eaaf3e3000003700cb1fd6\&source\=indeed*