*This job posting originates from the Talenteca.com job board* ### **Job Opening from IT Recruitment Company in Zapopan, Jalisco** **About Us** * A rapidly growing, expanding, and nationally present company specializing in integrated solutions—particularly in networking and security. We are a distinctive, unique, and above all innovative organization, and authorized partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking a WiFi Network Technical Support Specialist for field and on-site assignments, providing customer support in metropolitan areas, with per diem allowances. **Our Value Proposition** An excellent work environment, real medium- and long-term career development opportunities, certifications, coaching, and extensive training and hands-on experience—we offer: * **Base Salary**: MXN 13,000 net per month + MXN 1,500 bonus (direct employment contract) + full statutory benefits (100% nominal), plus per diem payments. * **Working Hours**: Monday to Friday, 8:00 AM – 5:00 PM (subject to confirmation), and Saturdays until noon. * **Work Location**: Guadalajara Metropolitan Area (various locations in Tlajomulco, Tonalá, Zapopan, and other sites within the city). **What We’re Looking For:** * 6 months to 1 year of experience in roles such as: Technical Support, Help Desk, Service Desk, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, Cisco Engineer, Network Engineer, NOC Engineer, Network Consultant, Network Technician, Network Engineer, Network Engineer, Network Consultant, or Network Analyst. * Networking and Communications Skills: Proficiency in TCP/IP networks, OSI model, routing, VLANs, high availability, redundancy, and related topics. * Availability for field and on-site work, including travel to specific locations. A valid driver’s license is mandatory for vehicle assignment for transportation and service delivery. * Minimum 6 months to 1 year of experience in LAN, WAN, and VLAN networks; handling of 2.4 GHz and 5 GHz frequencies; site surveys; heat maps; network topologies; equipment configuration; implementation of network changes, etc. Familiarity with Access Points, Routers, Switches, Wireless systems, CODECs, Modems, etc. * Knowledge of brands such as Cisco or Brocade, and Ruckus or Brocade antennas focused on WiFi. * 6 months to 1 year of foundational knowledge in Firewalls (administration, support, configuration, ticket handling), including experience with vendors such as Fortinet, SonicWall, Juniper, etc. * 6 months to 1 year of experience installing and supporting structured cabling (including use of tools like punch-down tools). * Availability and experience for maintenance windows and Tier 1 & Tier 2 support, as required. * Preparation of evidence reports, activity documentation, and third-party escalations. * Desired familiarity with service management platforms for request intake, description, and resolution (tickets), such as BMC, Zendesk, Tivilo, WhatsApp Business, etc. * Strong customer service orientation. **Desired Education Level:** Higher Education — Incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * WiFi, LAN, VLAN, IP Networking Basics * Firewall, Security, VPN * WAN, Routing, Router, Switch * Wireless Support, Access Point Support * Cisco AP, TCP, Field & On-Site Support *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6931aa41570000240002ef05&source=indeed*