At **Grupo AMPM**, we are looking for talent to ensure operational continuity and technological efficiency across our departments. This role will be responsible for ensuring the proper functioning of IT infrastructure by providing timely technical support and maintaining system quality and availability standards. **Position Objective:** Provide specialized technical support to internal users, ensuring the correct operation of computers, networks, and IT systems through prompt incident resolution, preventive maintenance, and process documentation, contributing to the group's operational continuity. **Main Responsibilities:** * Respond to and resolve technical incidents related to hardware, software, and networks. * Configure, install, and maintain computer equipment, printers, and peripheral devices. * Execute preventive maintenance plans for hardware and software. * Keep the IT asset inventory up to date. * Coordinate with external vendors for structured cabling installations and maintenance. * Document procedures, policies, and technical logs. * Advise and train users on the use of technological tools. **Required Profile:** * Bachelor’s degree in Computer Science, Information Technology, or related field. * 1 to 2 years of experience in technical support and equipment administration. * Knowledge of Microsoft 365, Active Directory, and networking fundamentals. * Familiarity with ITIL or Scrum methodologies. * Strong problem-solving skills with an analytical approach and service-oriented attitude. **We Offer:** * Competitive salary based on experience. * Statutory and additional benefits. * Professional development opportunities within a leading company in its sector. * A collaborative work environment focused on innovation and continuous improvement. If you are passionate about technology, problem-solving, and user support, we invite you to apply and become part of the team that keeps **Grupo AMPM**'s technological operations running.